Call Centre Careers: Roles & Qualifications

Client Representative, Small and Medium Business Markets
– Profile 523

Role summary

The Client Representative acts as a first point of contact with clients in the small to medium business market segment and is key in promoting a positive company image to business clients. The representative is responsible for proactively promoting and selling business products and services to a wide variety of business clients within the market segment, and for providing quality service and timely responses to clients' queries, requests for services, problems or complaints. The representative typically works on an automated call distribution system and effectively uses several computer systems and databases to research, update, maintain and safeguard client account information.

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