Call Centre Careers: Roles & Qualifications

Customer Service and Sales Representative – Postpaid
(Vancouver, Dorval and Mississauga)

Top responsibilities and qualifications:

The Customer Service Representative is responsible for maintaining harmonious customer relations on behalf of Bell Mobility. Specific responsibilities include answering customer inquiries; welcoming customers to the network; educating customers on Bell Mobility's policies, procedures and rates; and resolving billing inquiries, cross-selling services and retaining customers.

Top competencies for this position:

• Strong telephone etiquette skills
• Excellent communication/interpersonal skills
• Strong PC skills
• Excellent negotiation skills/the ability to influence

Prerequisites

• CSR experience

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