Call Centre Careers: Roles & Qualifications

RCMD (Revenue Campaign Management Department) Representative (Dorval and Mississauga)

Top responsibilities and qualifications:

The RCMD is responsible for selling value-added products to existing customers (Consumer Market) and selling cellular services to potential customers (Consumer Market) using the Mosaix system.

Top competencies for this position:

• Strong telephone etiquette skills
• Excellent negotiation skills/the ability to influence
• The ability to learn fast
• The ability to overcome obstacles

Prerequisites:

• Strong oral communication skills
• A positive and enthusiastic approach to sales
• Strong sales skills
• Proficiency in Windows applications and Outlook, and the ability to search/find information via the Internet

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