Operations Careers: Roles & Qualifications

Field Operations
Field and Network Management CP2-3

Field Manager - Operations (CP2-3)
Network Manager - Operations (CP2-3)

The information below applies to both positions.

Leading, coaching and developing staff
Encouraging and supporting the team to excel in key performance and process measures consistent with company, customer, corporate and governmental expectations
Networking and establishing partnerships with internal and external groups
Planning and organizing projects to deliver services and products effectively and meet the needs of customers and financial commitments
Managing change and implementing/executing plans in accordance with business direction and strategy

To support team in delivering exceptional results (customer/performance/finance/regulatory indicators)
To manage, lead and develop talent among field force
To cascade company strategy and direction via coordination and execution of business plans and initiatives

Leading and managing change in an environment with new technology, new company direction, reorganization/movements, an aging workforce and a unionized CEP workforce
Multitasking in a constantly changing environment, and ensuring that 'doing more with less' becomes the norm

Technicians, customers, peers, senior managers and internal departments (e.g. Control Centre, Sales, etc.)

Degree or diploma, preferably in Engineering/Business, and/or experience in Operations/Management.
Basic knowledge of telephony/telecommunications or technical aptitude would be an asset.