Operations Careers: Roles & Qualifications

Operations Process and Integration
Level 2 Support CP2-3

The Level 2 support function is the demarcation point between the planning organizations and the Level 1 Operations teams.

Responsibilities include:

Providing support to the Operational Line groups (L1)
Testing and Standardizing new hardware and software being Introductionduced into the network (NTI/NPI/NTI-Lite)
Coordinating upgrades into the network
Providing training availability, as required, to the Line and Operations groups
Establishing vendor technical assistance relationships
Interfacing with Service Development and Customer Deal teams as an extended team member
Accepting developed products, services and tools into the support organization under 'agreed-to terms'

To ensure the integrity of the core network
To represent the operational forces, while considering the interests of the corporation for the Introduction of new product and services, and the integration of new technologies
Vendor relationship management

Bringing together a team from different areas of the company, often with divergent needs, to complete a common goal
Keeping the balance between cost, schedule and quality while maintaining the integrity of the core network
Dealing with process gaps in delivering a project
Maintaining IP skills expertise

Technology Development, Network Planning, IS/IT, Planning and Operations Organizations
Service Development and Customer Deal teams
Vendors

Knowledge/experience in Local Area Networking, or Network Design
Knowledge/experience in Wide Area Networking: Frame Relay, ATM, TCP/IP, Switching and Routing
Computer literacy and proficiency with office automation products/tools
Knowledge in Sonet, Optical Enternet and Legacy Networks
Excellent interpersonal and communication skills
Technical writing abilities
Excellent problem-solving techniques and trouble analysis skills
A technical degree (in Computer Science, etc.)