Operations Careers: Roles & Qualifications

Service Provisioning and Assurance
Operational Security Specialist CP2

Roles
Top responsibilities
Key objectives
Main challenges
Interaction
Qualifications

Roles

• Operational Security Specialist (CP2)
• Part of the Customer Technical Support Team
• Reports to: Director, Security Services
• Approximately 5 positions
• Location: Ontario

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Top responsibilities

• To present identifiable security leadership within Operations
• Responsible for the overall management of customer contractual security commitments within the IP Operations team
• To provide single point-of-contact within the IP Operations team for the management of all contracted customer security deliverables
• To coordinate all security audits as they pertain to data collection, respond to inquiries and implement audit findings
• To perform compliance monitoring, and ad-hoc IP security functions requiring coordination

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Key objectives

• Manages the day-to-day operation of contractual security commitments
• In conjunction with the Account teams and the Customers Security Prime, develops strategies to assess overall security architecture in support of business requirements
• Ensures compliance with BCE ISIT security policies and technical security standards, practices and procedures for data, applications and technology
• Works closely with internal/external security departments (e.g. Bell Corporate, Jetnet, IBM, AGNS) to attain security objectives
• Maintains currency on BCE IS/IT security policies and industry best practices
• Contributes to policy baseline practice and standards creation
• Enforces Bell security policies and standards within the Operations unit
• Evaluates, selects, installs and maintains audit tools, practices and procedures to regularly review systems security hardware, software and monitoring processes
• Establishes and provides expert key audits and controls liaison with internal and external clients, and external audit agencies
• Initiates and participate in security audits and risk assessments, and ensures corrective action on any identified security exposures
• Maintains leading-edge knowledge of security vulnerabilities Introductionduced by computer viruses, vendor software, and internal/external attacks, etc.
• Analyses threat and vulnerability levels, including the coordination and mitigation of identified risks
• Assumes other responsibilities, as needed

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Main challenges

• Mainly customer-facing: dealing with clients and policies

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Interaction

Interfaces with various internal/external departments to coordinate and manage security activity (e.g. Corporate Security, Security Administrators, and the policy and procedure development team)

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Qualifications

Skills and competencies

• Knowledge of Bell networks, as well as Bell organization and culture
• The ability to work autonomously with minimal supervision
• Strong leadership, interpersonal and communication (written and oral) skills
• Excellent interpersonal and communication skills, and the ability to work effectively with a variety of departments and management levels
• Excellent problem-solving and decision-making skills
• Strong analytical skills
• Organizational and planning abilities
• Familiarity with process flow mapping and the ability to perform requirements analysis
• Tolerance to ambiguity

Critical skills required

• Three years' Bell network experience or the equivalent
• IP technical background
• Process or process improvement background
• Network security knowledge/background

Education requirements

• A minimum of a post-secondary college diploma/university degree
• CISSP ( Certified Information Systems Security Professional) preferred

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