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Operations Careers: Roles & Qualifications
Operations Process and Integration
Project Management Office CP2
Roles
Top responsibilities
Key objectives
Main challenges
Interaction
Qualifications
Roles
The PMO has two roles: Project Management and Product Management
The Project Management Office (PMO) team leads the delivery of key projects to expand and improve BCH's national Transport, Broadband, IP, ISP and VoIP Networks. PMO has overall accountability for the delivery of network projects spanning the seven OSI layers:
- Layer 1 - NOL, Western/Pacific Ring, COGS Reduction
- Layer 2 - BigFoot, ATM SW upgrade, Optical Ethernet SW upgrade, ATM MS switch (450Gig)
- Layer 3 - AoMPLS, EoMPLS, POP expansion, Core traffic migration, ERX SW upgrade, Tunnel switches, VPN SS
- Layer 4 - MSN, Security Infrastructure, Anti-Abuse Projects, BESI Mail Migrations (bell.ca for all), Aliant E-mail, Platform Hardening (DNS, LDAP, MSS, etc.)
- VoIP - HIPT (Enterprise), MapleVoice (Consumer), Bell Rollout (5K in 2004)
- Customer Projects - TD Bank Anti-SPAM, RBC, GOA
- BEBN - Platform Hardening
Top responsibilities
- The Project Manager, Network has overall accountability for the delivery of network projects spanning the seven OSI layers.
- The Project Manager is responsible for the structuring and delivery of medium to large new technology Introduction projects, as well as network expansion projects.
- The Project Manager applies and maintains effective project control over financials, processes, people and tasks in order to ensure quality, schedule, development, tracking and on-time delivery.
- The Project Manager oversees the creation of virtual project teams, communicates expectations about tasks and deadlines, and manages relationship with sponsors, key stakeholders and partners.
- The Project Manager develops and conducts pilot solutions to problems, providing strategic input within areas of expertise and managing integration of all the projects components (Technology, Process/spending the seven layers, network deployment, etc.)
Key objectives
- The critical success measures include the on-time delivery of the projects, within budget and according to customer requirements. The detailed project management plans will include project charter/scope and plans, operational impact, risk analysis and mitigation (financial and operational), and an implementation schedule.
- A top objective is to apply appropriate project management methodologies to coordinate, monitor and complete multiple simultaneous projects.
- Successfully managing issues and risks, the Project Manager creates standards of excellence in network delivery projects, despite the stress of constantly changing technical and organizational environment.
Main challenges
- Bringing together a team from different areas of the company, often with divergent needs, to complete a common goal
- Keeping the balance between cost, schedule and quality, while meeting the scope defined by the Project Sponsor
- Dealing with process gaps in delivering a project
Interaction
The PMO provides project and program management services to Technology, Marketing and several other stakeholders in Network Planning and Provisioning, as well as Service Provisioning and Service Assurance.
Qualifications
- A university degree in Engineering, Computer Science or a related discipline
- Project Management Professional certification or relevant business experience
- A solid understanding of the network implementation and development process, including requirements gathering, analysis and design, development tools and technologies, release and version control, testing methodologies and deployment management
- An understanding of revenue and cost management
- Technical and business acumen skills to the ability to deliver technologically-complex and high impact projects
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