Professional Services Careers: Roles & Qualifications

Customer Solutions Engineering

Customer Solutions Engineering, CP2 and CP3, depending on the level of expertise (intermediate vs. senior)

The following profile is based on the Customer Solutions Engineering (CP2).

Acts as a leader and mobilises the customer team, in order to convert business needs into solutions and services offered by Bell (IP Networks and Telecommunication)
Is accountable for the technological aspect of a solution, with a mandate to accompany customers in the development of complex solutions and ensure short and long term business relationships and customer satisfaction
Keeps abreast of leading edge technology in the customer's specific market/industry
Assumes responsibility for technical studies/recommendations covering overall customer IT applications and network
Designs networking solutions (LAN/WAN): evaluates business needs, identifies any stakes, ensures feasibility analysis (develops a strategic/technological plan), conceives and integrates potential solutions (including design ing and determining the optimal solution, developing a detailed equipment list and writing a final consultation report).

In regular contact with customers
Works in partnership with virtual teams such as sales, second and third line support, presales, customer services, project managers, bid managers, etc.

Critical qualifications/competencies:

Knowledge of the telecommunications industry , more specifically in the following fields: LAN, WAN, Voice, IP Telephony, Wireless and security technologies
Negotiating skills
Good oral and written communication skills
Fluently bilingual (reading and writing in both French and English)
Ability to make fast and efficient decisions
Creativity and innovation in the development of problem-solving abilities
Strong leadership skills
Team player
Ability to work in a constantly evolving environment
Technical know-how: general knowledge of Bell products and services
Interest in acquiring technical and business knowledge relating to one or many
customer(s)

Knowledge and training required:

Experience required:

Three years of pre-sales and customer facing experience
Three years experience developing customers' network solutions LAN/WAN related to emerging technologies
Pertinent experience in the field of consulting services is considered an asset

Other qualifications/competencies considered:

Internetworking/cabling: Novell, Windows NT, Ethernet, Token Ring, TCP/IP, network management, IBDN, Fibre Optics
Network services/protocols (Access/transport): MPLS, Lan Extension, ATM, Hyperstream (frame relay), Megaplan, ISDN, client-server services, network management
Voice services: PBX/key systems, Centrex
E-Commerce: Internet, Intranet