Retail Careers: Roles & Qualifications

Sales Consultant     
(non-management position)

Top responsibilities
Key objectives
Interaction
Main challenges
Qualifications

Top responsibilities:

The Sales Consultant is responsible for welcoming, interacting and performing follow-up with customers. It is the Retail Sales Consultant's responsibility to fact-find in order to determine the customers' wants/needs and to provide them with a total solution balancing the customers' expectations with the store's profitability.

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Key objectives

• Meeting or exceeding sales targets by presenting customized solutions to our customers
• Assuming responsibility for the knowledge of product, service and campaign/promotional offerings
• Ensuring total satisfaction and loyalty of customers
• Actively participating in training and coaching initiatives
• Controlling expenses Understanding competitive products and services

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Interaction:

The Sales Consultant is responsible for:

•  Interpersonal relations with the store employees

•  Communicating with clients to answer their needs

He/she is also in contact with different internal groups (e.g. CIB , Bell Mobility, Sympatico, ExpressVu, Source Advantage ).

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Main challenges:

• To solve customer problems (this may involve consulting a superior)
• Developing knowledge about the products and services as well as promotional offers

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Qualifications

Non-management level

Education:

• A secondary school diploma or equivalent (post-secondary education would be a valuable asset)

Experience:

• Retail sales or equivalent experience

Skills/competencies:

• Sales skills
• A customer service orientation
• Communication abilities and the capacity to work as part of a team
• Skill in the use of new technology
• The capability to work under pressure

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