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Sales: Roles & Qualifications
Account Associate – Small Business
Roles
Top responsibilities
Key objectives
Interaction
Qualifications
Roles
- Non-management
- Reports to the Team Manager or Sales Manager - Small Business segment (Corporate Sales Group)
- Job locations: Montreal and Mississauga
- Full-time
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Top responsibilities:
The Account Associate – SB has a dual outbound customer contact role, supporting and selling our current value-added services and directly fulfilling inbound activations.
He/she is responsible for contacting both new potential and existing corporate Small Business customers (using both inbound and outbound calling) and acquiring new business.
Customer group served: customers having from 1 to 10 activation units
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Key objectives
- To initiate two-way messaging (voice and data) sales with new and existing customers
- To partner with external agents for new acquisitions programs
- To expand the number of accounts on existing business accounts
- To win back old customers/acquire customers currently with our competition
- To participate occasionally in tradeshows
Interaction:
- Deals with internal groups such as Sales Support or Business Support Centre
- Communicates with external customers
Qualifications:
- Post-secondary diploma or degree
- Two to three years of experience in sales and customer service
- Knowledge of the wireless industry
- Strong communication skills
- Strong team spirit
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