Systems & Technology Careers: Roles & Qualifications

Business Analyst     
(CP2 and CP3)

Top responsibilities
Interaction
Main challenges
Qualifications

Top responsibilities:

• Identifies, evaluates and implements operational changes to improve information and processing systems. Reviews and makes recommendations on major projects, systems enhancements, testing tools and practices.
• Works closely with end-users to identify and establish requirements for custom applications, package software in a project mode, or modifications required to solve a problem.
• Recommends changes in applications and systems and provides input on whether to patch or upgrade existing applications.
• Evaluates recommended solutions supplied by the vendors and gives acceptance or recommends modifications to the solution.
• Identifies ways to better deploy existing technology or to modify processes to more effectively leverage the technology.
• Determines a deployment strategy and release strategy in consultation with other team members.

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Interaction:

• End-users in Operations, SMB, Enterprise, and Consumer and Corporate Groups
• Other teams within BST, including Infrastructure, Architecture and Testing
• Various vendors, e.g. CGI and IBM

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Main challenges:

To negotiate and positively influence decisions when faced with competing strategic and tactical needs of multiple client groups.

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Qualifications

Management level

Top five essential skills:

• Strong analytical abilities
• Solid communication skills, both written and oral
• Strong tolerance to ambiguity
• Effective problem-solving techniques
• The ability to manage priorities

Preferred skills:

• Bilingualism
• An understanding of the IS/IT systems development environment.
• Proficiency in 3-D methodology
• A working knowledge of MS Word, MS Project, Excel, Vision and PowerPoint

Competencies :

• Requirements modelling
• Business requirements analysis
• Core process infrastructure applications
• User interface design/modification
• Technical writing and structure

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