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What the Attributes Mean for Non-Management Employees
What the Attributes Mean for CP1 to CP3 Leaders
What the Attributes Mean for CP4+ Leaders
What the Attributes Mean
for Non-Management
Employees
| Executes With Passion for Our Customers & Our People |
Tackles work with energy, drive and a need to get the job done right
Manages time effectively to meet deadlines
Seeks to understand the customer and takes actions to meet their needs & concerns
Understands his/her role but always willing to go above & beyond to deliver |
| Challenges the Status Quo |
Identifies barriers & red tape and makes suggestions
Questions existing ideas and/or processes with a view to continuously improve or simplify
Actively seeks new, innovative or creative solutions and improvement to their work
Personally involved in making change happen |
| Demonstrates Confidence in Self & Others |
Trusts the judgement and capabilities of the team, peers & leaders as well as his own
Partners with close or distant teams and/or colleagues on difficult assignments regardless of proximity
Shares control & responsibility without apprehension |
| Listens Actively & Speaks Plainly |
Solicits knowledge, expertise & perspective and learns and understands by listening to others
Listens and empathizes with customers & colleagues
Keeps an open mind, reflects, restates the issue accurately without any personal bias
Uses appropriate interpersonal styles & communication methods to gain acceptance of an idea or product |
| Readily Accepts Accountability |
Does not wait for others to act or request action
Immediately takes action when facing a problem or new situation
Introduces new ideas & solutions without having been directed to do so
Takes charge of their performance and personal development |
What the Attributes Mean
for CP1 to CP3 Leaders
| Executes With Passion for Our Customers & Our People |
Resilient & relentless at execution
Sets priorities, delegates & manages time effectively
Measures success by customer criteria, not just Bell criteria
Continuously develops own skills and helps colleagues grow & develop theirs |
| Challenges the Status Quo |
Introduces or changes a process to save time & resources or increase effectiveness
Identifies & challenges longstanding Bell structural barriers in order to meet goals
Makes space for & supports people who sees things differently
Willing to challenge current thinking |
| Demonstrates Confidence in Self & Others |
Provides needed coaching, feedback & guidance to build capability in others
Takes steps to build a climate in which team can succeed & be proud of their work
Engages others by encouraging debate to allow all to see the value they can bring
Actively seeks feedback for self improvement |
| Listens Actively & Speaks Plainly |
Speaks efficiently – using audience’s time well – and effectively, shunning jargon
Presents the unvarnished truth in an appropriate, helpful manner
Delivers messages in simple, direct terms |
| Readily Accepts Accountability |
Moves forward with risks & consequences in mind, but not in the way
Sets and communicates goals & timelines, then openly charts progress against them
Takes steps to create a climate of accountability among colleagues
Responds appropriately in the moment and launches ideas & concepts with limited information |
What the Attributes Mean
for CP4+ Leaders
| Executes With Passion for Our Customers & Our People |
Takes decisive and concrete actions to respond to changes in customer needs or specific competitive challenges
Instils a sense of urgency and customer focus when tackling issues
Measures success through the voice of the customer
Perseveres to find winning formula ad drive issues to closure
Sets priorities and holds people accountable for achieving their goals |
| Challenges the Status Quo |
Leverages fresh perspectives and breakthrough ideas to create value
Champions the new, emerging culture vs. being the custodian of the old
Challenges the assumptions behind existing business strategies, industry analyses and/or business plans |
| Demonstrates Confidence in Self & Others |
Inspires others to stretch beyond what they thought they could do
Inspires trust with/within their team to support success
Promotes collaboration
Actively seeks feedback that may be negative |
| Listens Actively & Speaks Plainly |
Listens respectfully and questions what is not being said
Keeps an open mind to what is said/heard at all levels of the organization
Makes the complex understandable and compelling
Nurtures commitment to the organization’s vision and direction by speaking plainly |
| Readily Accepts Accountability |
Faces conflict with assurance
Makes tough or unpopular decisions in the best interests of the company despite personal risk or discomfort
Readily accepts and admits failures and ensures that all in the organization learn from them |
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